Penilaian dan harapan pasien terhadap pelayanan swamedikasi di tiga apotek kimia farma Kota Bandung
DOI: https://doi.org/10.56922/pti.v4i2.534
Penilaian Harapan Pasien Pelayanan Swamedikasi Apotek
Abstract
Background:: The use of self-medication (self-medication) is widely practiced throughout the world. Self-medication is part of the community's efforts to maintain their health. In practice, self-medication can be a source of drug-related problems due to lack of knowledge about drugs and their use. Therefore, the role of pharmacists is needed in recommending over-the-counter drugs to help patients overcome their health problems.
Purpose: To determine the patient's assessment and expectations of pharmacist services related to self-medication in pharmacies. This type of research uses.
Methods: Non-experimental with a cross sectional approach through consecutive sampling data collection techniques. Data were collected using a questionnaire to patients who received self-medication services at three pharmacies in the city of Bandung during March-April 2018.
Results: Shows that the average patient satisfaction with self-medication services in pharmacies is 77.5%. And patient expectations for pharmacists in self-medication services are to be able to provide the right drug choice solutions, ensure that medicinal products come from reliable and good quality sources, and must cooperate with other health workers in identifying and solving health problems.
Conclusion: From the research, it can be concluded that pharmacists get a good perception value regarding their role in self-medication services in pharmacies.
Keywords: Assessment; Hope; Patient; Service; self-medication; Pharmacy
Pendahuluan: Penggunaan obat-obatan dengan pengobatan sendiri (swamedikasi) dipraktekkan secara luas di seluruh dunia. Swamedikasi merupakan bagian dari upaya masyarakat untuk menjaga kesehatannya. Dalam prakteknya, pengobatan sendiri dapat menjadi sumber masalah terkait obat karena kurangnya pengetahuan tentang obat dan penggunaannya. Oleh karena itu dibutuhkan peran apoteker dalam merekomendasikan obat bebas untuk membantu pasien mengatasi masalah kesehatannya.
Tujuan: Untuk mengetahui penilaian dan harapan dari pasien terhadap pelayanan apoteker terkait swamedikasi di apotek. Jenis penelitian ini menggunakan.
Metode: Non eksperimental dengan pendekatan cross sectional melalui teknik pengambilan data consecutive sampling. Data dikumpulkan menggunakan kuesioner kepada pasien yang mendapatkan pelayanan swamedikasi di tiga apotek di kota Bandung selama Maret-April 2018.
Hasil: Menunjukkan bahwa rata-rata kepuasan pasien terhadap pelayanan swamedikasi di apotek sebesar 77,5%. Dan harapan pasien terhadap apoteker dalam pelayanan swamedikasi yaitu dapat memberikan solusi pilihan obat yang tepat, memastikan bahwa produk obat berasal dari sumber yang dapat dipercaya dan berkualitas baik, serta harus bekerja sama dengan tenaga kesehatan lain dalam mengidentifikasi dan menyelesaikan masalah kesehatan.
Simpulan: Dari penelitian dapat disimpulkan bahwa Apoteker mendapatkan nilai persepsi yang baik terkait perannya dalam pelayanan swamedikasi di apotek.
Kata Kunci: Penilaian; Harapan; Pasien; Pelayanan; Swamedikasi; Apotek
Downloads
References
Badan Penelitian dan Pengembangan Kesehatan. (2013). Riset Kesehatan Dasar (RISKESDAS) 2013. In Laporan Nasional 2013. https://doi.org/1 Desember 2013
Blenkinsopp, A., Paxton, P., & Blenkinsopp, J. (2008). Symptoms in the Pharmacy. In Symptoms in the Pharmacy. https://doi.org/10.1002/9781444300611
Dewi, V. C. (2015). Presepsi Pasien Terhadap Pelayanan Swamedikasi Oleh Patient Perception Related Self Medication Service. Persepsi Pasien Terhadap Pelayanan Swamedikasi Oleh Apoteker Di Beberapa Apotik Wilayah Sidoarjo, 4(2), 1–15.
Esfandiari, L., Nepal, A., Rafi, S. M., & Kannan, G. (2018). Self-medication and role of pharmacist in patient education. International Journal of Hospital Pharmacy, 2–5.
Harahap, N. A., Khairunnisa, K., & Tanuwijaya, J. (2017). Patient knowledge and rationality of self-medication in three pharmacies of Panyabungan City, Indonesia. Jurnal Sains Farmasi & Klinis, 3(2), 186. https://doi.org/10.29208/jsfk.2017.3.2.124
Jajuli, M., & Sinuraya, R. K. (2018). Artikel Tinjauan: Faktor-faktor yang Mempengaruhi dan Risisko Pengobatan Swamedikasi. Farmaka, 16(1), 48–53.
Janti, S. (2014). Analisis Validitas dan Reliabilitas dengan Skala Likert terhadap Pengembangan SI/TI dalam Penentuan Pengambilan Keputusan Penerapan Strategic Planning pada Industri Garmen. Prosiding Seminar Nasional Aplikasi Sains & Teknologi (SNAST), November, A-155-A-160.
Maelaningsih, F. S., Sari, D. P., & Juwita, T. (2020). Pemeriksaan Kesehatan serta Pengobatan Gratis di Kelurahan Tukmudal Kecamatan Sumber Kabupaten Cirebon. Jurnal Abdi Masyarakat, 1(1), 100–107.
National Health Service. (2018). Self-Medication Procedure. In PHARM: Vol. March.
Sreelalitha, N., Vigneshwaran, E., Reddy, G. N. Y. P., & Reddy, M. R. (2012). Review of Pharmaceutical Care Services Provided By the Pharmacists. International Research Journal of Pharmacy, 3(4), 78–79.
Taherdoost, H. (2016). Validity and Reliability of the Research Instrument; How to Test the Validation of a Questionnaire/Survey in a Research. International Journal of Academic Research in Management, 5(3). https://doi.org/10.2139/ssrn.3205040
World Health Organization. (2006). Responsible Self-Care and self-medication - A worldwide review of consumer surveys. The World Self-Medication IIndustry, 1–16. http://www.wsmi.org/pdf/wsmibro3.pdf
Downloads
Published
Issue
Section
License
Copyright (c) 2024 JOURNAL OF Pharmacy and Tropical Issues
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
