Human resource adequacy and workload challenges in hospital radiology services
DOI: https://doi.org/10.56922/mhc.v5i7.4555
Human Resources Radiology Services Staffing Adequacy Workload Working Conditions
Abstract
Background: Adequate human resources are essential for safe and continuous radiology services. Indonesian Ministry of Health Regulation No. 24 of 2020 provides staffing requirements for clinical radiology services. This study examined staffing adequacy and workload-related challenges at PKU Muhammadiyah Gamping Hospital, Yogyakarta.
Purpose: To describe human resource adequacy and workload-related challenges in the Radiology Department.
Method: This qualitative descriptive study was conducted from March to July 2026 using observation, document review, and semi-structured interviews with four purposively selected participants: the department head and three radiographers. Data were analysed through reduction, presentation, and conclusion drawing, with staffing conditions compared against the requirements applied in the study.
Results: The department employed 12 radiographers for seven radiological equipment units, had no assigned nursing personnel, and employed one administrative staff member. The comparison indicated staffing gaps in these categories. Interviews and observations also identified overlapping responsibilities and workload challenges. Task rotation, shared responsibilities, and coordination with other hospital units were used to maintain service continuity.
Conclusion: Staffing adequacy requires further assessment based on the applicable radiology service classification and workload. Workload analysis, clearer task allocation, and evidence-based workforce planning may help address staffing gaps and support staff working conditions and service continuity.
Keywords: Human Resources; Radiology Services; Staffing Adequacy; Workload; Working Conditions.
Downloads
References
Abdalghani, M., AlMasri, H., Rimawi, O., & Khdour, R. (2025). Evaluation of radiographer staffing framework and medical imaging procedures time duration in public healthcare system. Radiography, 31(6), Article 103188. doi:10.1016/j.radi.2025.103188.
Alshadeedi, M. A., Ghazwani, K. A., & Alzahrani, F. A. A. (2025). Challenges of workforce shortages and workload among hospital healthcare staff: A review submitted by the Department of Physical Therapy, Radiology, and Health Services. The Review of Diabetic Studies, 1083–1088.
Ardiana, A. (2019). Perancangan sistem informasi radiologi guna mendukung peningkatan pelayanan pada pasien di Rumah Sakit Umum Daerah Al-Ihsan Pemprov Jabar. Jurnal Teras Kesehatan, 2(1), 63–76.
Armono, D. (2022). Pengukuran dan evaluasi kinerja lembaga rumah sakit dalam rangka meningkatkan kualitas layanan publik. Jurnal Aplikasi Bisnis, 201–208.
Astuti, D. A., Hernaya, A., Nabila, A., & Kusumaningtiar, D. A. (2022). Faktor-faktor yang mempengaruhi burnout pada tenaga kesehatan Instalasi Pelayanan Radiologi dan Kedokteran Nuklir RSUPN Cipto Mangunkusumo tahun 2021. Jurnal Kesehatan Masyarakat, 10(1), 108–114.
Diyanti, A., Candra, L., & Efendi, A. S. (2021). Analisis kinerja petugas di Instalasi Radiologi Rumah Sakit Lancang Kuning Pekanbaru: Analysis of officer performance installed radiology of Lancang Kuning of Pekanbaru. Media Kesmas (Public Health Media), 1(2), 474–483.
Gunawan, W. I., Indradewa, R., Nugroho, S. H., & Kustiawan, U. (2025). Human capital planning in the business of X-ray screening detection system: Human resource competency and efficiency development strategy. Innovative: Journal of Social Science Research, 5(3), 8855–8869.
Harish, I. N., & Hartanti, D. (2021). Penerapan manajemen biaya untuk pengelolaan sumber daya. Jurnal Riset dan Aplikasi: Akuntansi dan Manajemen, 5(1).
Indriono, A. (2020). Implementasi standar sumber daya manusia dan pelayanan minimal kesehatan di Kota Pekalongan. Pena Justisia: Media Komunikasi dan Kajian Hukum, 19(1).
Karera, A., Davidson, F., & Engel-Hills, P. (2024). Operational challenges and collaborative solutions in radiology image interpretation: Perspectives from imaging departments in a low-resource setting. Journal of Medical Radiation Sciences, 71(4), 564–572. doi:10.1002/jmrs.815.
Ministry of Health of the Republic of Indonesia. (2020). Regulation of the Minister of Health of the Republic of Indonesia Number 2 of 2020 concerning child anthropometric standards. Ministry of Health of the Republic of Indonesia. https://jdih.kemkes.go.id/documents/peraturan-menteri-kesehatan-nomor-2-tahun-2020
Ministry of Health of the Republic of Indonesia. (2021). Indonesia health profile 2021. Ministry of Health of the Republic of Indonesia.
Ministry of Health of the Republic of Indonesia. (2025). Regulation of the Minister of Health of the Republic of Indonesia Number 13 of 2025 concerning health human resources management. Ministry of Health of the Republic of Indonesia. https://jdih.kemkes.go.id/documents/peraturan-menteri-kesehatan-nomor-13-tahun-2025
Mulyono, M., Supriyanto, S., & Nugroho, A. S. (2018). Sistem informasi pencatatan alat kesehatan untuk mendukung tugas elektromedis dalam pengelolaan alat medik. Jurnal Ilmu dan Teknologi Kesehatan, 9(2).
Nopriwan, N., Arso, S. P., & Nurjazuli, N. (2022). Analisis pengaruh persepsi pasien tentang mutu pelayanan terhadap kepuasan pasien rawat jalan Unit Kedokteran Nuklir Instalasi Radiologi RSUP Dr. Kariadi Semarang. Jurnal Manajemen Kesehatan Indonesia, 10(2), 115–124.
Rahmaddian, T., Semiarty, R., & Lita, R. P. (2019). Evaluasi implementasi kebijakan standar pelayanan minimal Unit Radiologi Rumah Sakit Umum Daerah (RSUD) Dr. Rasidin Padang. Jurnal Kesehatan Andalas, 8(3), 583–589.
World Health Organization. (2018). Health workforce requirements for universal health coverage and the Sustainable Development Goals. World Health Organization. https://www.who.int/publications/i/item/9789241511407
Wulandari, D. A., & Lesmana, T. C. (2021). Analisa performance Instalasi Radiologi dalam upaya pemenuhan standar pelayanan minimal (SPM) di Rumah Sakit Condong Catur Yogyakarta. Jurnal Manajemen Kesehatan Indonesia, 9(2), 87–92.
Zarb, F., & McNulty, J. P. (2025). Assessment of workforce availability, staffing, and education, and training requirements for radiographers across Europe as part of EU-REST project. Radiography, 31(5), Article 103101.
Zavihatika, S., Syari, W., & Prastia, T. N. (2020). Analisa kebutuhan tenaga kerja radiologi dilihat dari beban kerja di Instalasi Radiologi Rumah Sakit Islam Bogor tahun 2020. Promotor, 3(5), 522–529. doi:10.32832/pro.v3i5.4208.
Downloads
Published
Issue
Section
License
Copyright (c) 2026 JOURNAL OF Mental Health Concerns
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
