Hubungan perilaku caring perawat dengan kepuasan pasien terhadap pelayanan keperawatan
DOI: https://doi.org/10.33024/hjk.v20i7.4094
Caring Behavior of Nurses Inpatient Room Nursing Services Patient Satisfaction
Abstract
Background: Caring behavior among nurses reflects their professional achievements in providing nursing care that is oriented not only toward technical and procedural skills but also toward the application of caring values in every interaction with patients. If caring behavior among nurses is not fully implemented, it can lead to low patient satisfaction.
Purpose: To determine the relationship between nurses’ caring behavior and patients’ satisfaction with nursing care.
Method: This quantitative study, which employed a cross-sectional design, was conducted in December 2025 at the Rokan Hulu Regional General Hospital in Riau. The sampling technique used was purposive sampling, with a sample size of 134 respondents. The independent variable in this study was nurses’ caring behavior, while the dependent variable was patient satisfaction with nursing care. Data analysis included univariate analysis in the form of frequency distributions and bivariate analysis using Kendall’s tau test.
Results: Most respondents rated the nurses’ caring behavior as “good” (122 respondents, 91.0%), while patient satisfaction was rated as “very good” by 114 respondents (85.1%). The bivariate test showed a p-value of 0.001, r = 0.702 (<0.05), indicating a strong and significant relationship between nurses’ caring behavior and patient satisfaction with nursing care.
Conclusion: Nurses’ caring behavior is significantly associated with patient satisfaction with nursing care. Patients who receive care from nurses who exhibit caring behavior will feel cared for, valued, and safe during their treatment.
Keywords: Caring Behavior of Nurses; Inpatient Room; Nursing Services; Patient Satisfaction.
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