Pengaruh gaya manajemen konfilik dengan integrating dan obliging dalam mengurangi stress kerja perawat rawat inap: Sebuah kajian literatur sistematik
DOI: https://doi.org/10.33024/hjk.v20i3.2466
Gaya Manajemen Konflik Integrating Obliging Tingkat Stres Perawat
Abstract
Background: High levels of interaction and suspicion create opportunities for conflict in the workplace. This conflict can ultimately lead to emotional discomfort in carrying out tasks and reduce nurse performance, thus hindering the achievement of hospital service goals and meeting community expectations.
Purpose: To determine the effect of the integrating and obligating conflict management style on reducing nurses' work stress.
Method: The literature review used Google Scholar, ProQuest, and PubMed databases with a search strategy involving the Boolean expressions "AND" and "OR." The inclusion criteria for this literature search were articles related to integrating and obligating, nurses' stress levels, quantitative research articles, full-text articles, and articles published in both Indonesian and English between 2020 and 2025. The exclusion criteria for the literature search were reviews or systematic reviews.
Results: The integrating and obligating conflict management style was the most effective in reducing work stress and improving nurses' work relationships.
Conclusion: Conflict can have both positive and negative impacts, depending on the conflict management style used in resolving it. The leadership role of the ward head is a key factor in creating a conducive work environment and reducing nurses' work stress. The integrating and obliging conflict management style is the most effective in reducing work stress and improving nurses' work relationships.
Suggestion: Future research can examine the conflict management styles of integrating, obliging, dominating, avoiding, and compromising.
Keywords: Conflict Management Style; Integrating; ; Nurse Stress Levels; Obliging.
Pendahuluan: Interaksi yang tinggi dalam keperawatan menjadi peluang timbulnya konflik dalam pekerjaan. Konflik yang pada akhirnya dapat berdampak pada ketidaknyamanan emosional dalam pelaksanaan tugas dan menurunkan kinerja perawat, sehingga pencapaian tujuan pelayanan rumah sakit dalam memenuhi harapan masyarakat tidak tercapai.
Tujuan: Untuk mengetahui pengaruh gaya manajemen konflik integrating dan obliging dalam mengurangi stres kerja perawat.
Metode: Literatur review mengunakan database Google Scholar, ProQuest, dan PubMed dengan strategi pencarian melibatkan Boolean “AND” dan “OR”. Kriteria inklusi dalam penelusuran literatur ini adalah artikel yang terkait dengan integrating, obliging, tingkat stres perawat, artikel penelitian kuantitatif, artikel fulltext, dan berbahasa Indonesia maupun Inggris yang publish tahun 2020-2025. Sementara kriteria eksklusi penelusuran literatur adalah jenis artikel literature review atau sistematik review.
Hasil: Gaya manajemen konflik integrating dan obliging merupakan gaya yang paling efektif dalam menurunkan stres kerja dan meningkatkan hubungan kerja perawat.
Simpulan: Konflik pada dasarnya dapat menimbulkan dampak positif maupun negatif, bergantung pada gaya manajemen konflik yang digunakan dalam penyelesaiannya. Peran kepemimpinan kepala ruangan menjadi faktor kunci dalam menciptakan lingkungan kerja yang kondusif dan menurunkan stres kerja perawat. Gaya manajemen konflik integrating dan obliging merupakan gaya yang paling efektif dalam menurunkan stres kerja dan meningkatkan hubungan kerja perawat.
Saran: Penelitian selanjutnya dapat meneliti terkait gaya manajemen konflik berupa integrating, obliging, dominating, avoiding, dan compromising style.
Kata Kunci: Gaya Manajemen Konflik; Integrating; Obliging; Tingkat Stres Perawat.
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